4.2 Inventory Management

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4.2.1 Managing inventory
Definition Inventory (stock) is the materials and goods held by a business — raw materials and components waiting to be used, partly finished products, and finished products waiting to be sold.
The purpose of inventory within a business
Type of inventoryWhat it isWhy it is held
Raw materials and componentsInputs bought from suppliers but not yet usedSo production is never stopped by a late delivery; to buy in bulk at lower prices
Work in progress (WIP)Partly finished products still in the production processUnavoidable in most processes; allows different stages to work at different speeds
Finished productsCompleted goods waiting to be sold or deliveredTo meet customer orders immediately, including unexpected or seasonal demand
The costs and benefits of holding inventory
Benefits of holding inventoryCosts of holding inventory
Production can continue if a supplier delivers lateOpportunity cost: cash tied up in inventory could be used elsewhere or earn interest
Customer orders, including sudden increases in demand, can be met immediately — no lost salesStorage costs: warehouse space, rent, security, refrigeration, insurance
Bulk buying earns discounts, lowering unit costsRisk of waste: deterioration, damage, theft, and products going out of date or out of fashion (obsolescence)
Seasonal demand can be met by building inventory in quiet periodsAdministration: staff and systems to record and manage inventory

Holding too little inventory risks production stoppages, missed orders and dissatisfied customers (the costs of a stock-out). Holding too much ties up cash and raises storage and wastage costs. Inventory management is about finding the balance.

Buffer inventory, re-order level and lead time
Definition Buffer inventory is the minimum level of inventory held as a safety margin, to cover unexpected increases in demand or delays in delivery.
The re-order level is the level of inventory at which a new order is placed with the supplier. Lead time is the time between placing an order with a supplier and receiving the delivery. The re-order quantity is the amount of inventory ordered each time a new order is placed.

These are linked: the re-order level must be high enough that inventory does not fall below the buffer level during the lead time. Re-order level = (usage per period × lead time) + buffer inventory.

Interpretation of simple inventory control charts
Figure 1: An inventory control chart for a component used at 200 units per week
Worked calculation

Reading Figure 1:
Maximum inventory level = 1 000 units; buffer inventory = 200 units
Usage rate: inventory falls from 1 000 to 200 (800 units) in 4 weeks = 200 units per week
Re-order level = 500 units, reached at week 2.5; delivery arrives at week 4, so lead time = 1.5 weeks
Check: usage during the lead time = 200 × 1.5 = 300 units; 500 − 300 = 200 = buffer level ✓
Re-order quantity = maximum level − buffer level = 1 000 − 200 = 800 units

Real inventory charts are rarely this regular. If usage suddenly rises or a delivery is late, inventory dips into the buffer; if both happen together, the business may run out. Charts help managers spot these risks and adjust the re-order level or buffer.

Analysis chain

Supplier's lead time increases from 1.5 to 2.5 weeks → inventory used during the lead time rises to 500 units → if the re-order level stays at 500, inventory falls to zero before delivery → production stops — a stock-out → the business must raise its re-order level (to 700) or its buffer inventory

The importance of Supply Chain Management
Definition Supply chain management (SCM) is managing the whole network of activities — from obtaining raw materials, through production, to delivering finished products to customers — so that the right goods are in the right place at the right time at the lowest cost.

Effective SCM lowers inventory and transport costs, improves reliability, and lets businesses respond faster to customers. Weak SCM is exposed by disruptions — the global shortage of computer chips after 2020 halted car production around the world, showing how one missing component can stop an entire operation.

Example Zara (Spain) manages its supply chain so tightly that new designs can reach stores within a few weeks, keeping inventory low and reducing unsold stock. Amul's supply chain collects milk twice daily from millions of farmers across thousands of villages, chills it within hours and processes it — a supply chain built around a highly perishable input.
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All Unit 4 topics← 4.1 The Nature of Operations  |  4.3 Capacity Utilisation and Outsourcing →